Online Store Regulations

Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia

[MISERICORDIA Publishing House of the Congregation of the Sisters of Our Lady of Mercy]

Stipulating the terms and conditions of concluding sales agreements by the store, containing the most important information on vendor, store, and consumer rights

Provisions related to the privileged trader apply to agreements concluded from 1^st January 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with vendor
§ 3 Technical requirements
§ 4 Purchases in a store
§ 5 Payments
§ 6 Order execution
§ 7 Right to withdraw from an agreement
§ 8 Exceptions from the right to withdraw from an agreement
§ 9 Customer complaints
§ 10 Personal data
§ 11 Reservations
Exhibit no 1: Template of the agreement withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday till Friday, except from public holidays.
Consumer – consumer within the meaning of the provisions of Civil Code.
Account – unpaid function of the store, governed by separate regulations, (electronically supplied service), by which buyer may establish individual account in a store.
Buyer – each subject who purchases in a store.
Privileged buyer – privileged consumer or trader.
Privileged trader – natural person concluding an agreement with seller, directly related to his/her business activity, but not related to person’s professional activity (definition refers to agreements concluded from 1st January 2021).
Regulations – these regulations.
Store – online store MISERICORDIA Publishing House of the Congregation of the Sisters of Our Lady of Mercy, run by seller, at the address: https://www.misericordia.faustyna.net.
Seller – MISERICORDIA Publishing House of the Congregation of the Sisters of Our Lady of Mercy, REGON: 006227265-00125. al. Adolfa Hyły 1, 30-605 Kraków, Poland

§ 2 CONTACT WITH SELLER

1. Address: al. Adolfa Hyły 1, 30-605 Kraków, Poland
2. E-mail address: zamowienia@misericordia.faustyna.net
3. Telephone: +48 12 267 61 01
4. Address for returns of goods (in the event of withdrawal from an agreement): ul. Siostry Faustyny 3, 30-608 Kraków, Poland
5. Address for sending back defective goods: ul. Siostry Faustyny 3, 30-608 Kraków, Poland

§ 3 TECHNICAL REQUIREMENTS

1. For appropriate functioning of a store, the following is required:
   • a device with access to the Internet
   • Internet browser which handles JavaScript and cookie files.
2. To place order in our store, apart from the requirements specified in item 1, the active e-mail account is required.

§ 4 PURCHASES IN A STORE

1. Prices of goods visible in a store are total prices for the merchandise.
2. Seller points out that total price of an order comprise price for merchandise as visible in a store, and transportation costs, if applicable.
3. The goods selected for purchase must be added to a basket in a store.
4. Buyer selects from the list available in a store: goods delivery method, and payment method for an order, as well as provides data indispensable for order fulfillment.
5. Order is deemed placed the moment its content has been confirmed and the regulations accepted by buyer.
6. Placing an order shall be equivalent to concluding a sale agreement between buyer and seller.
7. Seller shall submit to a privileged buyer a statement of sales transaction, on the permanent carrier, the moment goods have been supplied, at the latest.
8. Buyer can register in a store, i.e., create an account in it or make purchase without registration, by providing his personal data each time when placing order.

§ 5 PAYMENTS

1. The placed order can be paid for, depending on the buyer’s preference:
   1. By means of the payment platform:
      • Shoper payments
      • Dotpay
   2. COD, i.e., with cash on product delivery to buyer;
2. In the event of selecting payment by means of payment platform, Płatności Shoper/Shoper Payments, the subject providing payment service online shall be Blue Media S.A.
3. In the event buyer selects payment in advance, the order shall be paid for within 7 working days from placing thereof.
4. Seller informs, that in case of some selected payment methods, due to their specific character, the use of this type of payment method shall only be possible directly after placing an order.
5. When making purchase in our store, buyer approves electronic invoices issued by seller. Buyer shall have the right to withdraw his approval.

§ 6 ORDER FULFILMENT

1. Seller shall be obliged to supply merchandise free from any defects.
2. Order fulfillment date shall be 3 working days.
3. In the event, buyer selects payment in advance, seller shall fulfill order upon payment.
4. Countries where delivery is executed:
   • Poland
   • European Union (except from: Germany, Malta, and Croatia)
   • Outside the European Union – payment after the costs have been calculated by our employee
5. Goods purchased in our store shall be delivered depending on payment method selected by buyer:
   1. Courier company
   2. Poczta Polska

§ 7 THE RIGHT TO WITHDRAW FROM AN AGREEMENT

1. Privileged buyer shall have the right to withdraw from an agreement concluded with seller via store, subject to § 8 of the Regulations, within 14 days, for any or no reason, for buyer’s convenience.
2. Time limit for withdrawal shall expire upon the lapse of 14 days, starting from the day:
   1. in which privileged buyer came into possession of goods or the third party other than forwarder, designated by buyer, comes into possession of goods;
   2. in which privileged buyer comes into possession of the last product or the third party designated by buyer, other than forwarder, comes into possession of the last product with respect to agreement under which seller is required to hand over and transfer ownership title to the numerous goods which are delivered separately;
   3. of concluding an agreement – in the event of an agreement on supplying digital content.
3. For privileged buyer to exercise the right to withdraw from an agreement, the latter shall be required to inform seller, based on data provided in § 2 of the Regulations, about a decision to withdraw from an agreement, by way of an unambiguous declaration (e.g., a letter sent either by postal channels or by e-mail).
4. Priviledged buyer may use a model form for withdrawal from an agreement included at the end of Regulations, however, it is not compulsory.
5. In order for privileged buyer to comply with the deadline for withdrawal from an agreement, the latter shall serve seller a declaration of withdrawal before the withdrawal time limit expires.
   
   THE CONSEQUENCES OF CONTRACT WITHDRAWAL
6. In the event of withdrawing from the concluded agreement, seller is required to promptly repay buyer all the costs incurred by the latter,including the costs of delivery (except from additional costs resulting from privileged delivery method selected by the buyer, other than the cheapest, regular delivery method offered by seller), immediately, but in each case, not later than 14 days from the day in which seller has been informed on privileged buyer’s decision to exercise the right to withdraw from an agreement.
7. Seller shall repay costs using the same methods of payment which buyer used in the initial transaction, unless buyer explicitly consents to other method of reimbursement, in each such case, however, privileged buyer shall bear no costs in connection thereof.
8. Seller may withhold the repayment of buyer’s costs until the goods have been returned or buyer has provided confirmation that the goods have been sent back, whichever event occurs earlier.
9. Seller requires that goods are returned at the address: ul. Siostry Faustyny 3, 30-608 Kraków, Poland promptly, and in any way within no more than 14 days from the day of receiving buyer’s notice on withdrawal from sale agreement. Time limit shall be considered observed, if goods are sent back before the 14-day time limit expires.
10. Privileged buyer shall bear direct costs of returning goods.
11. Privileged buyer shall only be liable for the decrease in value of goods resulting from the use of goods in a manner exceeding a reasonable use necessary to ascertain the nature of features and functions of goods.
12. If, owing to the nature of goods, they cannot be sent back by standard postal delivery channels, privileged buyer shall also have to incur direct costs of returning thereof. Buyer shall be informed by seller on the calculated costs to be borne, in store or while placing an order.

§ 8 EXEMPTIONS FROM THE RIGHT TO WITHDRAW FROM AN AGREEMENT

1. Buyer shall not be entitled to withdraw from distant agreement referred to in § 7 of the Regulations, in relation to agreement:
   1. where the performance consists of a non-prefabricated product, custom-made for a consumer or intended to satisfy consumer’s individual needs;
   2. where the performance consists of goods prone to rapid decomposition or which expire rapidly;
   3. where the performance consists of goods delivered in closed packaging bearing a seal, which cannot be sent back after the packaging has been opened because of healthcare concerns or for hygienic reasons, if the packaging was opened after delivery;
   4. where the performance consists of goods which, owing to their nature, become inseparably connected to other products after delivery;
   5. where the performance consists of audio or video recordings or computer programs delivered in closed packaging bearing a seal, if the packaging was opened after delivery;
   6. for the delivery of daily newspapers, periodicals, or magazines, except for a subscription contract;
   7. which include a price or remuneration, depending on financial market fluctuations, which are beyond seller’s control and which may occur before the time limit for withdrawal from an agreement expires;
   8. on the delivery of digital content, which is not recorded on physical medium, where the provision of service commences upon the consumer’s explicit consent before the time limit for withdrawal from the contract expires, and after the consumer is notified by seller of the loss of right to withdraw from the agreement.

§ 9 COMPLAINTS

1. In the event of defective merchandise, consumer shall have the right to exercise the right to lodge a complaint regarding the defective product, under the implied warranty or warranty stipulated in Civil Code, provided such warranty has been granted.
2. Under the implied warranty, and in line with the rules and time limits set forth in Civil Code, consumer shall be entitled to:
   1. file a declaration on reduction of price,
   2. in the event of material defect – file a declaration to withdraw from an agreement,
   3. demand product replacement for the defect-free one,
   4. demand removal of defect.
3. Seller requests that all complaints under the implied warranty are sent at the postal address or e-mail address, designated in § 2 of the Regulations.
4. If, to process complaints, it is necessary to supply the defective product to seller, consumer shall be obliged to deliver such product at seller’s expense, at the address: ul. Siostry Faustyny 3, 30-608 Kraków, Poland.
5. If collateral guaranty and warranty was granted for a product, due information as well as terms and conditions thereof shall be available in product description in the store.
6. Any complaints pertaining to store operations shall be sent at the e-mail address set forth in § 2 of the Regulations.
7. The complains shall be resolved by seller within 14 days.
   
   OUT - OF - COURT RESOLUTION OF COMPLAINTS AND CLAIMS ASSERTION
8. In the event the claim resolving proceedings fail to bring about the expected results, consumer shall be entitled to benefit from the following:
   1. mediation carried out by the competent Wojewódzki Inspektorat Inspekcji Handlowej, [Central Inspectorate of Trade Inspection] with which the latter must file a petition for mediation. The proceedings are carried out free of charge, in principle. The list of Inspectorates can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
   2. assistance of a competent, permanent arbitration court seated at Wojewódzki Inspektorat Inspekcji Handlowej [Central Inspectorate of Trade Inspection] to which consumer must submit an application for adjudication of a dispute by an arbitration court. The proceedings are carried out free of charge, in principle. The list of the arbitration courts can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
   3. free of charge assistance of the municipal or district Consumer Advocate;
   4. ODR Internet platform available at the address: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

1. Seller shall be controller of personal data provided by buyer, while using our store. Detailed information as regards the processing of personal data by seller – including other purposes and legal grounds for processing thereof, as well as on data receivers – shall be available in the store privacy policy – in consideration for the rule of transparency included in the general regulation of the European Parliament and Council (EU) on data protection – „GDPR”.
2. The reason for processing by seller of personal data of buyer, provided by the latter in connection with purchasing goods in a store, shall be fulfillment of orders. The basis for processing personal data shall be:
   • sales agreement or activities adopted upon buyer’s request, aiming at concluding thereof (Article 6 section 1 letter b of the GDPR),
   • legal requirements, related to reporting/accounting, under which we are obliged to process your personal data (Article 6 section 1 letter c of the GDPR), and
   • legally justified business of seller, consisting in the processing of personal data for the period set forth for establishing and pursuing possible damages and claims (Article 6 section 1 letter f of the GDPR).
3. Buyer submits his personal data voluntary, but at the same time, providing such data is considered necessary for concluding sales agreement. Failing to submit such data shall make it impossible to conclude sales agreement in our store.
4. Buyer’s personal data, provided in connection with purchasing goods in a store, shall be processed up till the moment when:
   1. sales agreement concluded between buyer and seller cease to be effective;
   2. legal requirements binding seller to process buyer ’s personal data cease to apply;
   3. buyer’s or seller’s rights to claim damages in connection with the concluded sales agreement with the store expire;
   4. buyer’s objection to processing his personal data is accepted - in case the basis for processing the personal data involved legally justified seller’s interest
   – whichever applies or occurs later.
5. Buyer shall have the right to demand:
   1. Access to his personal data,
   2. data rectification,
   3. data erasure,
   4. limit data processing,
   5. data portability i.e., the right to transmit data to another controller
      as well as the right to:
   6. file objection, at any time, to data processing from reasons related to particular situation of buyer – regarding processing of his/her personal data, based on the provisions of Article 6 section 1 letter f of the GDPR (i.e., on legally justified interest of controller).
6. To execute his rights, buyer should contact seller, according to the provisions laid down in § 2 of the Regulations.
7. In the event buyer believes his personal data are processed contrary to law, the latter may file a complaint with the President for the Protection of Personal Data.

§ 11 RESERVATIONS

1. Transactions involving the supply of unlawful contents shall be prohibited.
2. An order placed in a store, in every separate case, shall constitute a separate sales agreement, and as such shall require separate approval of the Regulations. Sales agreement shall be concluded for the time of an order, and with an aim to fulfill thereof.
3. Agreements under the Regulations shall be concluded in Polish language.
4. In the event of a possible dispute with buyer who is not privileged buyer, a court competent to hear a case shall be the court having jurisdiction over seller’s seat.
5. The provisions pertaining to goods and sales agreement shall apply for digital content and agreement for the supply of digital content, respectively, save as separately provided for in the Regulations.
6. Seller’s responsibility for damages in relation to buyer who is not privileged buyer, as legally required, shall be excluded.
7. The responsibility under the implied warranty in relation to privileged trader shall be excluded.

Exhibit no 1 to Regulations

Below, please find a template of withdrawal form, the consumer or privileged trader may or may not use:

TEMPLATE OF A WITHDRAWAL FORM
(this form should be filled in and sent back only in the event of a willingness to withdraw from an agreement)

Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia REGON: 006227265-00125
al. Adolfa Hyły 1, 30-605 Kraków, Poland
e-mail address: zamowienia@misericordia.faustyna.net

- I/we(*) ..................................................................... hereby inform (*) that I/we withdraw from my/our agreement for the sale of the following goods (*) / for the provision of the following services (*) / for the supply of the following digital content in the form of (*):

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

....................................................................................................................................................................................................................................

- Date of concluding an agreement^(*)/receipt^(*)
..........................................................................................................................

- Name of consumer(-s) / privileged trader(-s):
..............................................................................................................................

- Address of consumer(-s) / privileged trader(-s):
..........................................................................................................................................

..................................................................................................................................................................................

.............................................................................................
Signature of consumer(-s) / privileged trader(-s)
(only if this form is notified on paper)


Date ............................................

(*) Delete as appropriate.

ACCOUNT REGULATIONS

In the store of Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia [MISERICORDIA Publishing House of the Congregation of the Sisters of Our Lady of Mercy

related to the privileged trader shall apply to the agreements concluded from 1st January 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

Consumer – consumer within the meaning of the provisions of Civil Code.
Account – unpaid function of store (service), governed by separate regulation, by which buyer may establish individual account in a store.
Buyer - each subject who purchases in a store.
Priviledged buyer – privileged consumer or trader.
Priviledged trader – natural person concluding an agreement with seller related to their business activity, but not directly related to person’s professional activity (definition refers to agreements concluded from 1st January 2021).
Store – online store Wydawnictwo MISERICORDIA of the Congregation of the Sisters of Our Lady of Mercy run by seller, at the address https://www.misericordia.faustyna.net
Seller - Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia REGON: 006227265-00125. al. Adolfa Hyły 1, 30-605 Kraków, Poland.

§ 2 CONTACT WITH SELLER

1. Correspondence address: al. Adolfa Hyły 1, 30-605 Kraków
2. e-mail address: zamowienia@misericordia.faustyna.net
3. Telephone: +48 12 267 61 01

§ 3 TECHNICAL REQUIREMENTS

1. For the appropriate functioning of a store, the following is required:
   • active e-mail address
   • device with access to the Internet
   • Internet browser which handles JavaScript and cookie files

§ 4 ACCOUNT

1. Establishing an account is entirely voluntary, and subject to buyer’s discretion.
2. Account offers additional possibilities for buyer, such as: viewing history of orders placed by buyer in a store, checking the order status or independent editing of personal data.
3. To establish an account, one must fill in the appropriate form in a store.
4. Upon establishing an account, buyer and seller conclude an agreement on account management for the indefinite period, in line with the provisions stipulated in the Regulations.
5. Buyer may resign from his account at any time, and free of charge.
6. 6. To resign from an account, buyer must send resignation to seller at the following e-mail address: zamowienia@misericordia.faustyna.net, which shall result in the immediate removal of an account and dissolution of an agreement on account management.

§ 5 COMPLAINTS

1. 1. Any complaints pertaining to account operations shall be e-mailed at zamowienia@misericordia.faustyna.net.
2. 2. Complains shall be resolved by seller within 14 days.
   
   OUT - OF - COURT RESOLUTION OF COMPLAINTS AND ASSERTION OF CLAIMS
3. In the event claim resolving proceedings fail to bring about expected results, consumer shall be entitled to benefit from the following:
   1. mediation carried out by the competent Wojewódzki Inspektorat Inspekcji Handlowej, [Central Inspectorate of Trade Inspection] with which the latter must file a petition for mediation. The proceedings are carried out free of charge, in principle. The list of the Inspectorates can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
   2. assistance of the competent, permanent arbitration court sitting at Wojewódzki Inspektorat Inspekcji Handlowej [Central Inspectorate of Trade Inspection] to which consumer must submit an application for adjudication of a dispute by arbitration court. The proceedings are carried out free of charge, in principle. The list of the arbitration courts can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
   3. free of charge assistance of the municipal or district Consumer Advocate;
   4. ODR Internet platform available at the address: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

1. Seller shall act as controller of personal data supplied by buyer, while using an account in a store. Detailed information as regards processing of personal data by seller – including other purposes, and legal grounds for processing thereof, as well as on data receivers – shall be available in the store privacy policy – in consideration for the rule of transparency included in the general Regulation of the European Parliament and Council (EU) on data protection – „GDPR”.
2. The reason for processing buyer’s personal data is account management. The basis for processing personal data, in this case, is agreement on the provision of service or activities adopted upon buyer’s request, aiming at concluding thereof (Article 6 section 1 letter b of the GDPR), legally justified interest of seller, consisting in processing personal data with an aim to establish and pursue possible damages and claims (Article 6 section 1 letter f of the GDPR).
3. Buyer submits his personal data voluntary, but at the same time, providing such data is necessary for carrying out account management. Failing to submit personal data shall result in inability to manage an account.
4. Buyer’s personal data shall be processed up till the moment when:
   1. account is removed by buyer or seller upon buyer’s request
   2. buyer’s or seller’s rights to claim damages in connection with account management expire;
   3. buyer’s objection to processing his personal data is accepted - in case the basis for the processing of personal data involved seller’s justified interest
   – whichever applies or occurs later.
5. Buyer shall have the right to demand:
   1. access to his personal data,
   2. data rectification,
   3. data erasure,
   4. limit data processing,
   5. data portability i.e., the right to transmit data to another controller
      as well as the right to:
   6. file objection, at any time, to data processing from reasons related to particular situation of buyer – regarding processing of his personal data, based on the provisions of Article 6 section 1 letter f of the GDPR (i.e., based on controller’s legally justified interest).
6. In order to execute his rights, buyer should contact seller.
7. In the event buyer believes his personal data are processed contrary to law, the latter may file a complaint with the President for the Protection of Personal Data.

§ 7 RESERVATIONS

1. Transactions involving the supply of unlawful contents shall be prohibited.
2. Agreements on account management shall be concluded in Polish language.
3. In the event of material reasons, referred to in item 4, seller shall have the right to amend the account regulations.
4. Material reasons, referred to in item 3 shall be:
   1. the necessity to adjust the store to the provisions of law pertaining to store operations
   2. improvement of security of the offered services
   3. amendment in the functionality of an account which requires modification of the account regulations.
5. Buyer shall be informed on the planned changes in the regulations of an account at least 7 days prior the implementation thereof, via e-mail sent at the address assigned to an account.
6. In the event buyer refuses to accept thereof, the latter should inform seller by sending an appropriate e-mail at the seller’s e-mail address: zamowienia@misericordia.faustyna.net, which shall result in a dissolution of an agreement on account management, with the effective date of the planned changes or earlier, if the buyer so requests.
7. In the event buyer accepts the proposed changes, up till the moment of implementation thereof, it shall be understood that buyer accepts the said changes which does not constitute an obstacle for a dissolution of an agreement in the future.
8. In the event of possible dispute with buyer, who is not a privileged buyer, the court competent to hear a case shall be the court having jurisdiction over the seller’s seat.

Newsletter regulations

of the store Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia [MISERICORDIA Publishing House of the Congregation of the Sisters of Our Lady of Mercy]

Provisions related to the privileged trader shall apply to agreements concluded from 1st January 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions

§ 1 DEFINITIONS

Consumer – consumer within the meaning of the provisions of Civil Code.
Newsletter – electronically provided service, free of charge, whereby service user may receive electronically previously ordered news related to store, including information on new offers, sales promotions, and announcements on new arrivals in a store.
Privileged trader - natural person concluding an agreement with seller directly related to business activity, however not directly related to their professional activity (definition refers to agreements concluded from 1st January 2021). 
Store – online store Wydawnictwo MISERICORDIA Sióstr Matki Bożej Miłosierdzia, run by seller, at the address https://www.misericordia.faustyna.net
Service user - each subject using the Newsletter service.
Privileged service user  – privileged consumer of trader. 
Service provider - Wydawnictwo MISERICORDIA Zgromadzenia Sióstr Matki Bożej Miłosierdzia REGON: 006227265-00125. al. Adolfa Hyły 1, 30-605 Kraków, Poland

§ 2 Newsletter

1. Service user may voluntarily benefit from the provision of Newsletter service.
2. To use Newsletter service, a device with Internet browser in the latest version is required, supporting JavaScript as well as cookie files, with an access to the Internet and active e-mail account.
3. E-mails within the scope of this service shall be sent at the address supplied by the service user the moment the latter subscribes to a Newsletter.
4. To conclude an agreement and subscribe to Newsletter service, the service user initially provides his e-mail address, in an appropriate place in a store, at which the information will be sent, included in Newsletter. An agreement is concluded on the provision of Newsletter service, the moment of subscribing to a Newsletter, whereas the service provider shall commence provision thereof, for the benefit of the service user, subject to paragraph 5.
5. Service user shall be obliged to provide adequate e-mail address to properly execute the provision of Newsletter service.
6. Information sent in a Newsletter shall include possibility to unsubscribe and a link for doing so.
7. 7. Service user may unsubscribe from a Newsletter, without giving reason and free of charge, at any time, selecting an option referred to in paragraph 6 or sending e-mail to the service provider at: zamowienia@misericordia.faustyna.net.
8. Clicking on link unsubscribe from Newsletter or sending e-mail with a demand to unsubscribe shall result in the immediate termination of an agreement for the provision of this service.

§ 3 Complaints

1. Seller requests that all complaints under the implied warranty be sent at the e-mail address: zamowienia@misericordia.faustyna.net.
2. Service provider shall resolve complaints within 14 days from receiving thereof.
   
   OUT-OF-COURT RESOLUTION OF COMPLAINTS AND ASSERTION OF CLAIMS
3. In the event claim resolving proceedings fail to bring about expected results, consumer shall be entitled to benefit from the following:
   1. mediation carried out by the competent Wojewódzki Inspektorat Inspekcji Handlowej, [Central Inspectorate of Trade Inspection] with which the latter must file a petition for mediation. The proceedings are carried out free of charge, in principle. The list of the Inspectorates can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
   2. assistance of the competent, permanent arbitration court sitting at Wojewódzki Inspektorat Inspekcji Handlowej [Central Inspectorate of Trade Inspection] to which the consumer must file an application for adjudication of a dispute by an arbitration court. The proceedings are carried out free of charge, in principle. The list of the arbitration courts can be found at the address: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
   3. free of charge assistance of the municipal or district consumer advocate;
   4. ODR Internet platform available at the address: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal data

1. 1. Seller shall be the controller of personal data, provided by service user in connection with subscribing to a Newsletter. Detailed information as regards the processing of personal data by seller – including other purposes and legal grounds for processing thereof, as well as on data receivers – shall be available in the store privacy policy – in consideration for the rule of transparency included in general Regulation of the European Parliament and Council (EU) on data protection – „GDPR”.
2. The reason for the processing of personal data of the service user shall be the shipment of Newsletter. The basis for the processing of personal data, in this case, shall be agreement on the provision of service or activities adopted upon service user’s request, aiming at concluding thereof (Article 6 section 1 letter b of the GDPR), and legal requirements, related to reporting/accounting, under which we are obliged to process your personal data to determine and pursue possible damages and claims (art. 6 section 1 letter c).
3. Service user submits his personal data voluntary, but at the same time, providing such data is necessary for the provision of Newsletter service. Failing to submit such data shall result in inability to provide thereof.
4. Personal data of service provider shall be processed up till the moment, when:
   1. Service user unsubscribes from Newsletter;
   2. Service user’s and service provider’s rights to claim damages in connection with Newsletter expire;
   3. Service user’s objection to processing his personal data is accepted– in case the basis for processing of personal data involves legally justified interest of service provider
   – depending on whichever applies or occurs later.
5. Service user shall have the right to demand:
   1. access to his personal data,
   2. data rectification,
   3. data erasure,
   4. limitation of data processing,
   5. data portability i.e., the right to transmit data to another controller
      as well as the right to:
   6. filing objection, at any time, to data processing from reasons related to a particular situation of the service user – regarding processing of his personal data, based on the provisions of Article 6 section 1 letter f of the GDPR (i.e., on legally justified interest executed by controller).
6. Service user should contact service provider in order to execute his rights.
7. In the event service user believes his personal data are processed contrary to law, the latter shall have the right to file a complaint with the President for the Protection of Personal Data.

§ 5 Final provisions

1. Service provider reserves the right to amend the Regulations only as a result of material reasons, such as the necessity to amend Regulations following modernization of Newsletter service or change in the regulations of law, impacting the provision of service by the service provider.
2. Information on the planned changes in Regulations shall be e-mailed at service user’s address, supplied at the time of subscribing to a Newsletter, however, not later than 7 days prior to the implementation of such changes.
3. In the event service user does not oppose the proposed changes up till the moment they are implemented, the changes shall be deemed to have been accepted by service user.
4. In the event of the lack of acceptance of the proposed changes, service user should inform service provider thereof, at the e-mail address: zamowienia@misericordia.faustyna.net, which shall result in dissolution of an agreement on service provision as of the time the proposed changes are implemented.
5. Providing illegal content by service provider is prohibited by law.
6. Agreement on the provision of Newsletter service shall be concluded in the Polish language.
7. In case service user is not a privileged service user, the court competent shall be the court competent for the service provider’s seat.